Growing your business
Is it right for you?
The pressure on finding new business is relentless and outbound calling is now a significant part of the sales plan. As voicemail is adopted by so many organisations it becomes increasingly difficult to get through to the decision maker. This practical telesales training course will help you overcome these obstacles and provide you with all the essential telesales techniques and strategies for successful telephone selling, lead generation and appointment setting.
You will learn our seven touch approach to successful selling and we provide you with an array of tips, techniques and usable business tools to ensure your continued success. Our telesales training course is suitable for all those involved in telephone sales, lead generation and appointment setting from those new to the role through to the more experienced who need to refresh or upskill for continued success.
Why Us?
All our course leaders are subject specialists and we provide unlimited post programme support
99% of delegates rate our telesales course as good or higher
88% of delegates enjoy our telesales course more than they expected
81% of delegates learned more than they expected on our telesales course
Scroll to the foot of the page to see what our delegates say or see why us? for more reasons to work with us
Who will benefit?
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What you will learn
You will learn the importance of planning, proper research and how to prepare for every call to maximise your results. We work with you to improve your telephone manner and voice tone and share tips and techniques for working with the gatekeepers. We show you how to intoduce the call and develop your questioning and listening skills to really understand the needs of each customer or prospect. We demonstrate how to see things from the customers viewpoint and show you how to adapt your approach to bring greater success.
You will also learn how to deal with common objections such as "I haven't got the time", We have no budget", "Im not interested" and we develop your closing techniques to improve your success rate. Our telephone training programme will quip you with all the skills needed for successful telesales and you will leave with increased confidence, less fear of rejection and a plan to ensure your future sucess
What’s included
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Your Course Leaders
Venues
The Double Tree, Islington
The Double Tree, West End
Euston House, Euston
Online, Virtual Classroom
On Client Site
Workshop Hours
9:30 am to 4:30 pm with suitable breaks for morning coffee, lunch and afternoon tea.
Course Fee
£395 plus VAT per delegate
3 for 2 booking offer
Click here to download PDF full course details
Delegate Ratings
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Delegate Feedback
Nigel presented the workshop very well and took time to understand how to apply what he was teaching to my company and job role.
Stephanie Baker, Darcy Products Ltd
Very interesting topics, have come away with key points to use in my role.
Nina Simmons, Scrutton Bland
Brilliant day, very enjoyable. Thank you!
Bawi Mankoo, Corporate Rewards
Very informative, with useful tools for helping with telephone sales.
Guy Donaldson, Impress Print Services
I really enjoyed the training session, made me rethink my strategy, I would definitely recommend First Touch!
Simon Dhesi, Corporate Rewards
Very fun, professional and given me lots to think about!
Natasja Douglas-Smith, Webappz Ltd
Engaging and enthusiastic delivery. Great pace, personal approach is refreshing! 10/10! Looking forward to working more with Nigel.
Pip Mailing, Receptional
Nigel is a brilliant trainer. This is my second workshop with him and have applied learnings to my role. Highly recommend attending First Touch workshops.
Riaz Hussain, Orchid Field Marketing
Informative and thought provoking.
Jack Barker, Garnell Communications
Nigel is an excellent communicator, he made everything simple and easy to learn.
Nigel Osei, Receptional
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