Growing your business

Is it right for you?

The pressure on finding new business is relentless and outbound calling is now a significant part of the sales plan. As voicemail is adopted by so many organisations it becomes increasingly difficult to get through to the decision maker. This practical telesales training course will help you overcome these obstacles and provide you with all the essential telesales techniques and strategies for successful telephone selling, lead generation and appointment setting.

You will learn our seven touch approach to successful selling and we provide you with an array of tips, techniques and usable business tools to ensure your continued success. Our telesales training course is suitable for all those involved in telephone sales, lead generation and appointment setting from those new to the role through to the more experienced who need to refresh or upskill for continued success.

 

Why Us?

All our course leaders are subject specialists and we provide unlimited post programme support

99% of delegates rate our telesales course as good or higher

88% of delegates enjoy our telesales course more than they expected

81% of delegates learned more than they expected on our telesales course

Scroll to the foot of the page to see what our delegates say or see why us? for more reasons to work with us

 

Who will benefit?

  • Telesales Executives
  • Telemarketing Executives
  • Outbound Callers
  • Appointment Setters
  • Incoming Call Handlers
  • Business Development Managers
  • New Business Executives
  • Account Managers
  • New Sales People


What you will learn

You will learn the importance of planning, proper research and how to prepare for every call to maximise your results.  We work with you to improve your telephone manner and voice tone and share tips and techniques for working with the gatekeepers.  We show you how to intoduce the call and develop your questioning and listening skills to really understand the needs of each customer or prospect.  We demonstrate how to see things from the customers viewpoint and show you how to adapt your approach to bring greater success.

You will also learn how to deal with common objections such as "I haven't got the time", We have no budget", "Im not interested" and we develop your closing techniques to improve your success rate.  Our telephone training programme will quip you with all the skills needed for successful telesales and you will leave with increased confidence, less fear of rejection and a plan to ensure your future sucess  

 

What’s included

  • Course workbook
  • Hand outs
  • Certificate of Attendance
  • Tea and coffee on arrival
  • Refreshments throughout the day
  • Lunch
  • Post programme support from your Course Leader

 

Your Course Leaders

Nigel Randall
Ron Mundy

 

Venues

The Double Tree, Islington
The Double Tree, West End
Euston House, Euston

 

Workshop Hours

9:30 am to 4:30 pm with suitable breaks for morning coffee, lunch and afternoon tea.

 

Course Fee

£345 plus VAT per delegate

3 for 2 booking offer

 

Click here to download PDF full course details

 

Book This Course Now

 

Delegate Ratings

The course leaders knowledge

Very good

83%

Good

17%

Average

0%

Disappointing

0%

 

The workshop overall

Very good

79%

Good

21%

Average

0%

Disappointing

0%

 

Your learning

More than expected

87%

About what I expected

13%

Less than expected

0%

Considerably less
than expected

0%

 

Your enjoyment of the workshop

More than expected

92%

About what I expected

8%

Less than expected

0%

Considerably less
than expected

0%

Delegate Feedback

The course exceeded my expectations. The content was interesting and relevant and motivated me to put it into practise,
Luke Driver, ArtiCAD Ltd

Very relaxing and great atmosphere. Learnt more than I thought I would.
Paul Skegg, Forge Farm Meats Ltd

Nigel is a brilliant trainer. This is my second workshop with him and have applied learnings to my role. Highly recommend attending First Touch workshops.
Riaz Hussain, Orchid Field Marketing

Enjoyed the training, it did not feel like training which made it more enjoyable.
Runpreet Kalsi, DNS Accountants Franchise

Very enjoyable workshop and great templates for calling introductions, open questions and how to handle objections. Highly recommend!
Kylie Dunseith, Impress Print Services

Very interesting and got me thinking how I should approach certain customers.
Mark White, Hoppings Softwood Products

A good interactive workshop that makes you feel involved and helps you explore how good or bad your current processes are and to learn from others in the room.
Ian Huntington, Martindale Electric Company Limited

Workshop was good and Nigel was very knowledgable.
Billy Campbell, Optima Magazine

Once again Nigel provided a top quality, motivational sales training session full of techniques and insights into the world of selling.
Thomas Ellis, Self-Employed

Quality venue, food and the workshop was superb with the right blend of knowledge with humour to keep it interesting.
John Pesci, Intelligere Ltd

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