Client Feedback

Our reputation has been built over a number of years and client and individual feedback has played a significant part. The care we demonstrate to everyone we work with and our determination to ensure a successful return on investment is reflected in the feedback we receive. As a result a large amount of our business has been developed through recommendation and referrals.

 

We have worked with Nigel over a number of years on business specific projects with a great deal of success. The work on customer service was of great benefit and he has played a significant role in helping us develop a number of leaders within the business.

Peter Yates, Operations Director
Casio Electronics Co Ltd

 

We have used the First Touch open programmes for new staff and have created bespoke in-house programmes on key service skills with great success. It is good to work with someone who makes a real effort to understand our business and support us on an ongoing basis

Richard Sharpe, Divisional Head - Operations Services Division
Casio Electronics Co Ltd

 

We have been working with Nigel for some time in the sales, customer service and leaderships arenas. His work is realistic, effective and always tailored to our needs using live situations at every opportunity. The goals are pre-agreed so we can measure success. They are easy to be with and take the time to really understand our business. The results and feedback are excellent

Ewelina Goreka, HR Manager
Casio Electronics Co Ltd

 

Adrian is an inspirational individual who has the ability to nurture at any business level. Since working with Adrian there has been a marked improvement in our vision and success"

Gary Pryor, Corporate Sales Director
8x8 Solutions

 

Adrian has helped us to develop bespoke training for our sales organisation at all levels and continues to provide a valuable skills development resource which we regularly take advantage of. He is a valued member of our extended team!"

Kevin Scott-Cowell, CEO, 8x8 Solutions
8x8 Solutions

 

I've had the pleasure of working with Adrian for several years and his skills in sales training and delivering a comprehensive solution sell strategy has proven invaluable to my sales career so far. I would highly recommend using Adrian no matter what stage your sales team are at."

Jonathan Myers, Corporate Sales Manager
8x8 Solutions

 

Right from the start, they impressed us with their efficient, professional manner - an approach that not only inspired confidence but generated the results that we were looking for. I also appreciated the fact that Adrian took time to learn about our business in detail and produced several bespoke training packages all built around staff development and project improvement. His experience and people development work have been invaluable. I am looking forward to working with Adrian on more projects in the future.

Christopher Quinby, UK Resource Manager
Bombardier

 

Using Nigel's proven track record of providing solutions for Sales Planning, & Activity Management, we were able to engage our UK & Eire Area Sales team, to develop and put into practice a range of business tools which proved to be very effective in changing mindsets towards the principles of delivering an on-target achievement through planned activity. We are still using these management tools today. Using this success we then invested into the "Achieving Customer Care Excellence" open programme to deliver a consistent approach & standard across our front facing staff.

David Chalmers, Global Sales Director
Silhouette International Schmied AG

 

We have used First Touch on a number of occasions both on an in-house and open programme basis. The material is easy to absorb and their ideas are very practical and relevant. The in-house sessions were interesting and enjoyable and created a good amount of feedback. The feedback has been really helpful in further developing our business by building on our strong team ethos and helping us to achieve great customer service.

Colin Mason, Managing Director
All Day Time Systems Ltd

 

We have used the First Touch open programmes on a number of occasions and have also utilised the Aspiring Leaders programmes for two of our people. The progress we have made has been first class, delivering tangible value on investment and the results are evident for everyone to see. We continue to work with First Touch on ongoing basis.

Kathi Coffin, Joint Managing Director
Orchid Field Marketing

 

The creation of a number of really usable working tools and real understanding of activity management within the business planning process were just two of the benefits of working together with First Touch on our sales and middle tier leadership development. They took time to learn our business, their attitude was always positive and the work well received across numerous teams.

Melvin Slight, Sales Manager
Parker Steel Ltd

 

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