How It Works
Our approach to in-house training has been developed over a number of years. We have created a proven formula which is flexible and based totally around the needs of each client.
Our approach is based around five clear steps starting from fully understanding your busines to setting clear and measurable goals and delivering an agreed plan that ensures your success.
Understanding your Business
Understanding your business is at the very heart of everything we do. Time spent on research and learning about you and your needs has proved the most important factor in the success we have enjoyed. Learning about you really matters and we do not charge for the time we spend on research, we view it simply as a totally integral part of our work and something that will help us both succeed
Objectives, Targets and Goals
All in-house training is completed on a project basis with business specific goals agreed with the client. The projects can vary in nature, length and the number of people involved. Business improvement though development of sales, service and leadership skills, changes in behaviour and process improvements are the themes that are consistent throughout our work.
- Business Development
- Winning New Business
- Key Account Development
- Improved Margins
- New Product Launch
- Developing Service Excellence
- Complaint Management
- Succession Planning
- Change Management
Criteria for Success
All criteria for success are agreed with each client before the start of any project. As each project is different the criteria for success is different. However we have developed a simple but effective method, based on three key elements which enables us to really demonstrate a return on your investment.
What can we Qualify
- Attitudes
- Commitment of the delegates
- Feedback
- Interaction
- Moral
What can we Quantify
- Activity levels
- Use of the techniques
- Enhanced skills
- Quality of work
- Working relationships
What can we Audit?
- Sales activity
- Revenues
- Margins
- Customer satisfaction
- Complaints
The Working Plan
The working plan is designed purely around your needs. Delivery will vary depending on the needs and your situation. Often projects will require a combination of delivery methods to achieve the best results. Our aim is to work with you and be flexible to ensure we achieve the best results
- 1 to 1 coaching
- Small groups
- Larger groups
- Full days & half days
- Bite size sessions
- Inter-department sessions
- Multiple site delivery
- In-house and open programme combinations
Analyse, Evaluate, Adapt
One of the keys to the success of any project is to constantly review progress, evaluate success and adapt the working plan to suit the situation. The evaluation process is aided by constant feedback from the delegates themselves and helps us work with senior managers to ensure we meet your goals and achieve the agreed return on investment.
Find Out More...
Online Training
Learn from your desk or home with online training
Key Facts
All our open programmes are available with a 3 for 2 booking offer
Keep in Touch
Free monthly tips, techniques, downloads and details of upcoming programmes
Why Us?
Meet Ron Mundy, The First Touch founder and still a regular contributor.
