Practical help for self-improvement

Is it right for you?

In the pressurised environment of the modern workplace personal effectiveness is essential for success. The key is to take command of your own behaviours, emotions and working practices to ensure you use the right skills when needed most. If you feel you have not reached your full potential, not achieving as much as you could or are simply interested in continuing your personal development then this workshop is for you. In a structured way we will help you step back and plan a future which is as effective as it is realistic.

 

Who will benefit?

Anyone who is looking to improve their personal effectiveness including people from:

  • Administration
  • Purchasing
  • Finance
  • Service
  • Manufacturing
  • Sales
  • Marketing
  • Management

 

What will you learn?

You will gain real understanding of how to set and achieve realistic goals and learn techniques to better manage your time, stay in control and deal with stress. You will learn how to develop your self-confidence and how to use it to best effect. We work with you to develop positive communication styles and techniques to influence others and show you how to become more assertive and deal with difficult people and situations.

 

What’s included?

  • Course workbook
  • Hand outs
  • Certificate of Attendance
  • Tea and coffee on arrival
  • Refreshments throughout the day
  • Lunch
  • Post programme support from your Course Leader

 

Your Course Leaders

Nigel Randall
Ron Mundy

 

Venues

The Double Tree, Islington
The Double Tree, West End
Euston House, Euston

 

Workshop Hours

9:30 am to 4:30 pm with suitable breaks for morning coffee, lunch and afternoon tea.

 

Course Fee

£345 plus VAT per delegate

3 for 2 booking offer


Click here to download PDF full course details

Book This Course Now

 

Delegate Ratings

The course leaders knowledge

Very good

86%

Good

14%

Average

0%

Disappointing

0%

The workshop overall

Very good

74%

Good

25%

Average

1%

Disappointing

0%

Your learning

More than expected

88%

About what I expected

12%

Less than expected

0%

Considerably less
than expected

0%

Your enjoyment of the workshop

More than expected

92%

About what I expected

8%

Less than expected

0%

Considerably less
than expected

0%

Delegate Feedback

Nigel was very helpful and knowledgable.
Emily Fox, Weatherproofing Advisors

It was great, would like to do it more often and for the rest of the customer service team.
Sarah Noah, Silhouette UK Limited

Fun and informative!
Jack Whitaker, Joseph Lamb

Very informative - will definitely use some of the working strategies within my job. Really enjoyed the course.
Emma Barker, SMC Pneumatics

Clear, concise, specific, very easy to apply to my business.
Pippa Johnson, Cygnia Maintenance

Very impressed with course, well presented and eye opening. Will be taking back subtle changes in customer approach to SMC.
David Dunne, SMC Pneumatics

Great opportunity to really examine our current customer service processes and how they could be improved.
Matthew Burrowes, Triaster Ltd

Nice small group where we could all discuss together with no awkwardness. Learnt a lot and glad there was no role playing.
Kirsty Henshaw, SMC Pneumatics

Learnt a lot and it was very interesting. Made me feel very relaxed. Enjoyed today.
Madi Harris, Leonard Smith Publishing Ltd

Training was very good, will help with lots of improvement, learnt new things.
Sheraz Ahmed, Plan Net

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