Practical help for self-improvement

Is it right for you?

In the pressurised environment of the modern workplace personal effectiveness is essential for success. The key is to take command of your own behaviours, emotions and working practices to ensure you use the right skills when needed most. If you feel you have not reached your full potential, not achieving as much as you could or are simply interested in continuing your personal development then this workshop is for you. In a structured way we will help you step back and plan a future which is as effective as it is realistic.

 

Who will benefit?

Anyone who is looking to improve their personal effectiveness including people from:

  • Administration
  • Purchasing
  • Finance
  • Service
  • Manufacturing
  • Sales
  • Marketing
  • Management

 

What will you learn?

You will gain real understanding of how to set and achieve realistic goals and learn techniques to better manage your time, stay in control and deal with stress. You will learn how to develop your self-confidence and how to use it to best effect. We work with you to develop positive communication styles and techniques to influence others and show you how to become more assertive and deal with difficult people and situations.

 

What’s included?

  • Course workbook
  • Hand outs
  • Certificate of Attendance
  • Tea and coffee on arrival
  • Refreshments throughout the day
  • Lunch
  • Post programme support from your Course Leader

 

Your Course Leaders

Nigel Randall
Ron Mundy

 

Venues

The Double Tree, Islington
The Double Tree, West End
Euston House, Euston
Online, Virtual Classroom
On Client Site

 

Workshop Hours

9:30 am to 4:30 pm with suitable breaks for morning coffee, lunch and afternoon tea.

 

Course Fee

£395 plus VAT per delegate

3 for 2 booking offer


Click here to download PDF full course details

Book This Course Now

 

Delegate Ratings

The course leaders knowledge

Very good

86%

Good

14%

Average

0%

Disappointing

0%

The workshop overall

Very good

74%

Good

25%

Average

1%

Disappointing

0%

Your learning

More than expected

88%

About what I expected

12%

Less than expected

0%

Considerably less
than expected

0%

Your enjoyment of the workshop

More than expected

92%

About what I expected

8%

Less than expected

0%

Considerably less
than expected

0%

Delegate Feedback

Thanks!
Richard Smith, Cyan Solutions

The course was really thought provoking and helpful - I will definitely be using what I have learnt when communicating with clients.
Claire Philbin, Receptional

A very useful workshop combining theory and practical exercises. Nigel is very knowledgable.
Adam MacDonald, Outer Temple Chambers

Training was very good, will help with lots of improvement, learnt new things.
Sheraz Ahmed, Plan Net

I really enjoyed the training. The approach was very personalised and enabled me to look at situations from a different perspective. Training was very insightful and I would recommend it to everyone who wants to succeed in a business world and achieve excellence in customer care.
Magdalena Rapala, Receptional Limited

Very fluid and interactive, not just sit and listen.
James Rosen, Panalux Ltd

Really good, great group and learnt a lot.
Tina Matthews, Enterprise Plants

This workshop covered much more than I expected.
Ray Edwards, SEB Brewing Services

Great opportunity to really examine our current customer service processes and how they could be improved.
Matthew Burrowes, Triaster Ltd

Great refresher of previous course with new ideas to set myself higher targets.
Richard Overall, Enterprise Plants

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