Practical help for self-improvement
Is it right for you?
In the pressurised environment of the modern workplace personal effectiveness is essential for success. The key is to take command of your own behaviours, emotions and working practices to ensure you use the right skills when needed most. If you feel you have not reached your full potential, not achieving as much as you could or are simply interested in continuing your personal development then this workshop is for you. In a structured way we will help you step back and plan a future which is as effective as it is realistic.
Who will benefit?
Anyone who is looking to improve their personal effectiveness including people from:
- Administration
- Purchasing
- Finance
- Service
- Manufacturing
- Sales
- Marketing
- Management
What will you learn?
You will gain real understanding of how to set and achieve realistic goals and learn techniques to better manage your time, stay in control and deal with stress. You will learn how to develop your self-confidence and how to use it to best effect. We work with you to develop positive communication styles and techniques to influence others and show you how to become more assertive and deal with difficult people and situations.
What’s included?
- Course workbook
- Hand outs
- Certificate of Attendance
- Tea and coffee on arrival
- Refreshments throughout the day
- Lunch
- Post programme support from your Course Leader
Your Course Leaders
Venues
The Double Tree, Islington
The Double Tree, West End
Euston House, Euston
Online, Virtual Classroom
On Client Site
Workshop Hours
9:30 am to 4:30 pm with suitable breaks for morning coffee, lunch and afternoon tea.
Course Fee
£395 plus VAT per delegate
3 for 2 booking offer
Click here to download PDF full course details
Delegate Ratings
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Delegate Feedback
Allows me to think about issues and resolutions that may not have occurred to me when dealing with service users and staff.
Omobolanle Ijale, Rainbow Medical Services Limited
The course was really thought provoking and helpful - I will definitely be using what I have learnt when communicating with clients.
Claire Philbin, Receptional
I have really enjoyed the workshop today. It has been very knowledgable, few places I felt I have been unconsciously incompetent a few areas, but can apply many things I have learnt today to my work practices.
Minal Joshi, Casio Electronics
The course content was a very useful refresher that will be utilised when I return to work.
Melanie Bennour, Rainbow Medical Services Limited
Very informative, interactive and considered different learning requirements of attendees. Perfect level of detail, thoroughly recommend for anyone in a client facing role.
Jimmy Hartill, Receptional
Very impressed with course, well presented and eye opening. Will be taking back subtle changes in customer approach to SMC.
David Dunne, SMC Pneumatics
I really enjoyed the training. The approach was very personalised and enabled me to look at situations from a different perspective. Training was very insightful and I would recommend it to everyone who wants to succeed in a business world and achieve excellence in customer care.
Magdalena Rapala, Receptional Limited
Good techniques for involving others and making it relevant across the breadth of the various attendees function.
Martin Creasy, Ion Science Ltd
Very enjoyable and have taken ideas to use at my job.
Mike Hobbs, Receptional
Really enjoyable!
Lyn Carriere, Silhouette UK Limited
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