Practical help for self-improvement
Is it right for you?
In the pressurised environment of the modern workplace personal effectiveness is essential for success. The key is to take command of your own behaviours, emotions and working practices to ensure you use the right skills when needed most. If you feel you have not reached your full potential, not achieving as much as you could or are simply interested in continuing your personal development then this workshop is for you. In a structured way we will help you step back and plan a future which is as effective as it is realistic.
Who will benefit?
Anyone who is looking to improve their personal effectiveness including people from:
- Administration
- Purchasing
- Finance
- Service
- Manufacturing
- Sales
- Marketing
- Management
What will you learn?
You will gain real understanding of how to set and achieve realistic goals and learn techniques to better manage your time, stay in control and deal with stress. You will learn how to develop your self-confidence and how to use it to best effect. We work with you to develop positive communication styles and techniques to influence others and show you how to become more assertive and deal with difficult people and situations.
What’s included?
- Course workbook
- Hand outs
- Certificate of Attendance
- Tea and coffee on arrival
- Refreshments throughout the day
- Lunch
- Post programme support from your Course Leader
Your Course Leaders
Venues
The Double Tree, Islington
The Double Tree, West End
Euston House, Euston
Online, Virtual Classroom
On Client Site
Workshop Hours
9:30 am to 4:30 pm with suitable breaks for morning coffee, lunch and afternoon tea.
Course Fee
£395 plus VAT per delegate
3 for 2 booking offer
Click here to download PDF full course details
Delegate Ratings
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Delegate Feedback
It was good, not too long or short. Made you think - more about customer profiling, etc.
John Austin, Integrated Design Ltd
I really enjoyed the training. The approach was very personalised and enabled me to look at situations from a different perspective. Training was very insightful and I would recommend it to everyone who wants to succeed in a business world and achieve excellence in customer care.
Magdalena Rapala, Receptional Limited
A very useful workshop combining theory and practical exercises. Nigel is very knowledgable.
Adam MacDonald, Outer Temple Chambers
Allows me to think about issues and resolutions that may not have occurred to me when dealing with service users and staff.
Omobolanle Ijale, Rainbow Medical Services Limited
Thank you - very knowledgeable and I will take the skills learnt with me.
Georgia Parmenter, Holmesdale Building Society
Clear, concise, specific, very easy to apply to my business.
Pippa Johnson, Cygnia Maintenance
It was great, would like to do it more often and for the rest of the customer service team.
Sarah Noah, Silhouette UK Limited
Good explanations, picture and booklet to refer back to. Paced learning, easy to understand.
Safira Ahmed, SMC Pneumatics
The workshop was engaging throughout with actionable advice and tactics to take away. It exceeded my expectations and I was very impressed with Nigel. I would say that the workshop title was less exciting than the actual content.
Lee Gannon, Receptional
Very informative and interesting.
Sue Jennings, Penny Farthing Homes
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