Excel in customer service

Is it right for you?

Your company's best business often comes from existing customers and the competition is approaching them every day. This customer service training course will provide delegates with the skills to develop courteous and effective ways to ensure your customers reject new approaches and keep returning to you. You will learn how to develop excellent customer service skills and how to manage problems and conflict to a successful resolution without the need for escalation.  Outstanding customer service relies heavily on the internal service chain, so this workshop is designed for everyone in direct and indirect customer contact both face to face and on the telephone

 

Why us?

All our course leaders are subject specialists and we provide unlimited post programme support

100% of delegates rate our customer care course as good or higher

97% of delegates enjoy our customer care course more than expected

88% of delegates learned more than they expected on our customer care course

Scroll to the foot of the page to see what our delegates say or see why us? for more reasons to work with us

 

Who will benefit?

Everyone in the external and internal service chain including

  • Account Co-ordinators
  • Account Managers
  • Client Services Representatives
  • Customer Advisors
  • Customer Care Representatives
  • Customer Liaison Officers
  • Help Desk Support
  • Quality Control
  • Service Administrators
  • Technical Support Staff

 

What will you learn?

Our customer service course is practical and easily absorbed. Full of ideas, tips and techniques it will give you the cusomter service skills needed to keep and generate more business from your customers by providing solutions and adding genuine value. You will learn first class telephone and email etiquette and develop the skills and mindset to maximise your customer relationships on the telephone, in writing and in face to face situations.

This customer service training course will show you how to recognise customer preferences, adapt accordingly and build significant levels of trust.  You will understand how to manage customer's expectations especially when things go wrong, how to deal with difficult customers and how to turn complaints into orders. You will become more self-assured and confident as you develop your customer service communication skills and become more effective and influential in interpersonal situations.

 

What’s included?

  • Course workbook
  • Hand outs
  • Certificate of Attendance
  • Tea and coffee on arrival
  • Refreshments throughout the day
  • Lunch
  • Post programme support from your Course Leader

 

Your Course Leaders

Nigel Randall
Ron Mundy

 

Venues

The Double Tree, Islington
The Double Tree, West End
Euston House, Euston

 

Workshop Hours

9:30 am to 4:30 pm with suitable breaks for morning coffee, lunch and afternoon tea.

 

Course Fee

£345 plus VAT per delegate

3 for 2 booking offer

 

Click here to download PDF full course details

 

Book This Course Now

 

Delegate Ratings

The course leaders knowledge

Very good

87%

Good

12%

Average

1%

Disappointing

0%

 

The workshop overall

Very good

80%

Good

19%

Average

1%

Disappointing

0%

 

Your learning

More than expected

87%

About what I expected

12%

Less than expected

1%

Considerably less
than expected

0%

 

Your enjoyment of the workshop

More than expected

93%

About what I expected

7%

Less than expected

0%

Considerably less
than expected

0%

Delegate Feedback

Training was very good, will help with lots of improvement, learnt new things.
Sheraz Ahmed, Plan Net

I felt that I will be able to use much of what I have covered in the workshop in my position with Orchid. The course enabled me to know where my strengths and weaknesses are.
Stuart Baillie, Orchid Field Marketing

Really enjoyable!
Lyn Carriere, Silhouette UK Limited

I was very happy and interested with Nigel's way of teaching and technique. Overall very interesting - certainly given me things to think about. Nigel - 10/10.
Deborah Hill, Panalux Ltd

Would be great to have all the additional paperwork in the booklet (saves me losing them!) Loved the activities!
Chloe Sanders, Receptional

This workshop covered much more than I expected.
Ray Edwards, SEB Brewing Services

Very enjoyable course.
Duncan Riggall, Enterprise Plants

It was good, not too long or short. Made you think - more about customer profiling, etc.
John Austin, Integrated Design Ltd

Fun and informative!
Jack Whitaker, Joseph Lamb

Very informative, interactive and considered different learning requirements of attendees. Perfect level of detail, thoroughly recommend for anyone in a client facing role.
Jimmy Hartill, Receptional

We have over 230 pieces of feedback, click below to view more.

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