Based in Hitchin, Hertfordshire First Touch Training Ltd have been helping clients improve profitability through enhancing skills, changing behaviours and improving systems and processes since 1997. We offer first class training in sales, leadership and customer service through open courses and in-house training in single and multiple day formats as well as coaching, consultancy and interim sales management. We pride ourselves on achieving measurable results for all our clients.

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Subject specialists, exceptional feedback, first class venues, great value, choice in how to work, measurable returns and a string of success with in-house projects, coaching and consultancy are just some of the reasons to choose us as your development partner

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We have a team of five Course Leaders and Consultants with specialist skills and work with clients across the UK. Our Course Leaders have all held senior position in sales, marketing, customer service or finance and as a result our training is based on real life experiences and is practical and easy to apply in the workplace. Our programmes are constantly updated to reflect the ever changing workplace including the use of technology.

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Our clients vary in size and market but all have a common goal – to achieve greater profitability by developing the skills and behaviours of their people and the effectiveness of their processes and systems. We operate in a number of market sectors both commercial and not for profit. We pride ourselves on understanding our client’s goals and needs and delivering the right programme to achieve the result required. Our aim is for long term partnerships and many of our clients have been with us for several years.

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The programmes shown below are potential modules for in-house training. Each client and project has its own needs so in-house programmes are designed using multiple elements from different modules to acheive the best results.  See our case studies for examples of in-house projects.

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Regular open programmes at hand-picked facilities in central London, in-house training designed to suit you or a combination of both. Work whichever way best suits your needs. Take the time to discuss your goals and we can plan together how to achieve the best results. We want you to succeed and we are here for the long term.  See our open or in-house training guide for more information.

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Feedback from our open programmes is really important to us as it allows us to constantly check the standards of our work. One in four of the companies who send delegates to our open programmes go on to work with us on an in-house basis.

 

100%
of all delegates rate the course leader's knowledge as good or higher
99%
of all delegates rate our workshops as good or higher
93%
of all delegates learn more than they expected
88%
of all delegates enjoy the course more than they expected

 

See all our delegate feedback below.

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