All Programmes
The programmes shown below are potential modules for in-house training. Each client and project has its own needs so in-house programmes are designed using elements from different modules to achieve the best results.
The subjects marked are also available as open programmes, click for more information.
Sales
- Hitting Target
- Appointment Setting
- Questioning Skills
- Negotiating Skills
- Presentations & Presenting
- Selling Solutions
- Proposals & Correspondence
- Key Account Management
- Successful Telephone Sales
- Serious Sales Techniques
Customer Service
- Telephone Skills
- Customer Care Excellence
- Internal Customer Service
- Complaint Management
- Selling Through Service
Personal Development
- Communication Skills
- Developing Your Personal Effectiveness
- Time Management
- Train the Trainer
Leadership
- Leading Myself
- Leading the Individual
- Leading the Team
- Supervisory Skills for Team Leaders
- Leadership Skills for Managers
- Strategic Leadership Skills
- Commercial Leadership
- Appraisals & One to Ones
- Performance Management
- Recruitment Skills
- Sales Management Essentials
Commercial
- Business Planning
- Understanding Business Finance
- Sales for Non Sales People
Coaching & Consultancy
- Aspiring Leaders
- Serious Sales Techniques
- Commercial Acumen
- Managing Change
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Key Facts
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Why Us?
Meet Ron Mundy, The First Touch founder and still a regular contributor.
