All Programmes
The programmes shown below are potential modules for in-house training. Each client and project has its own needs so in-house programmes are designed using elements from different modules to achieve the best results.
The subjects marked are also available as open programmes, click for more information.
Sales
- Hitting Target
- Appointment Setting
- Questioning Skills
- Negotiating Skills
- Presentations & Presenting
- Selling Solutions
- Proposals & Correspondence
- Key Account Management
- Successful Telephone Sales
- Serious Sales Techniques
Customer Service
- Telephone Skills
- Customer Care Excellence
- Internal Customer Service
- Complaint Management
- Selling Through Service
Personal Development
- Communication Skills
- Developing Your Personal Effectiveness
- Time Management
- Train the Trainer
Leadership
- Leading Myself
- Leading the Individual
- Leading the Team
- Supervisory Skills for Team Leaders
- Leadership Skills for Managers
- Strategic Leadership Skills
- Commercial Leadership
- Appraisals & One to Ones
- Performance Management
- Recruitment Skills
- Sales Management Essentials
Commercial
- Business Planning
- Understanding Business Finance
- Sales for Non Sales People
Coaching & Consultancy
- Aspiring Leaders
- Serious Sales Techniques
- Commercial Acumen
- Managing Change
Find Out More...
Online Training
Learn from your desk or home with online training
Key Facts
Our programme directors are all subject specialists with working backgrounds
Keep in Touch
Free monthly tips, techniques, downloads and details of upcoming programmes
Why Us?
Meet Ron Mundy, The First Touch founder and still a regular contributor.
