Excel in customer service
Is it right for you?
Your company's best business often comes from existing customers and the competition is approaching them every day. This customer service training course will provide delegates with the skills to develop courteous and effective ways to ensure your customers reject new approaches and keep returning to you. You will learn how to develop excellent customer service skills and how to manage problems and conflict to a successful resolution without the need for escalation. Outstanding customer service relies heavily on the internal service chain, so this workshop is designed for everyone in direct and indirect customer contact both face to face and on the telephone
Why us?
All our course leaders are subject specialists and we provide unlimited post programme support
100% of delegates rate our customer care course as good or higher
97% of delegates enjoy our customer care course more than expected
88% of delegates learned more than they expected on our customer care course
Scroll to the foot of the page to see what our delegates say or see why us? for more reasons to work with us
Who will benefit?
Everyone in the external and internal service chain including
- Account Co-ordinators
- Account Managers
- Client Services Representatives
- Customer Advisors
- Customer Care Representatives
- Customer Liaison Officers
- Help Desk Support
- Quality Control
- Service Administrators
- Technical Support Staff
What will you learn?
Our customer service course is practical and easily absorbed. Full of ideas, tips and techniques it will give you the cusomter service skills needed to keep and generate more business from your customers by providing solutions and adding genuine value. You will learn first class telephone and email etiquette and develop the skills and mindset to maximise your customer relationships on the telephone, in writing and in face to face situations.
This customer service training course will show you how to recognise customer preferences, adapt accordingly and build significant levels of trust. You will understand how to manage customer's expectations especially when things go wrong, how to deal with difficult customers and how to turn complaints into orders. You will become more self-assured and confident as you develop your customer service communication skills and become more effective and influential in interpersonal situations.
What’s included?
- Course workbook
- Hand outs
- Certificate of Attendance
- Tea and coffee on arrival
- Refreshments throughout the day
- Lunch
- Post programme support from your Course Leader
Your Course Leaders
Venues
The Double Tree, Islington
The Double Tree, West End
Euston House, Euston
Online, Virtual Classroom
On Client Site
Workshop Hours
9:30 am to 4:30 pm with suitable breaks for morning coffee, lunch and afternoon tea.
Course Fee
£395 plus VAT per delegate
3 for 2 booking offer
Click here to download PDF full course details
Delegate Ratings
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Delegate Feedback
Very informative - will definitely use some of the working strategies within my job. Really enjoyed the course.
Emma Barker, SMC Pneumatics
A very useful workshop combining theory and practical exercises. Nigel is very knowledgable.
Adam MacDonald, Outer Temple Chambers
It was good to be at ease and informal but I would like a bit more business related information. Happy that Nigel is emailing a helpful text on this for me to use. I found the best information was Nigel's informal chat over tea break on the sofas.
Catie Back, Leonard Smith Publishing Ltd
Relaxed and friendly - helpful and informative.
Lorraine Doran, Macair FMI Ltd
Will recommend this to my manager for more stuff to attend.
Chloe Duffell, Holmesdale Building Society
It was good, not too long or short. Made you think - more about customer profiling, etc.
John Austin, Integrated Design Ltd
Very informative, interactive and considered different learning requirements of attendees. Perfect level of detail, thoroughly recommend for anyone in a client facing role.
Jimmy Hartill, Receptional
Group was great, very enjoyable.
Michael Seager, Parker Steel
Nigel was a great character and kept us all engaged.
Jenny Bellotti, Panalux Ltd
Learnt a lot and it was very interesting. Made me feel very relaxed. Enjoyed today.
Madi Harris, Leonard Smith Publishing Ltd
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