About Open Courses
Open courses provide delegates with the opportunity to share their learning experience with others from different organisations in a purpose-built environment.
Delegates often have similar roles and experience similar issues and concerns, so we ensure you benefit from working with each other.
All are open courses are available online in small groups. If the dates don't work call us about a 1 to 1 course on a date that suits you.
Sales
Our open courses are designed to help you achieve your sales goals and targets. Created, produced and delivered by people with working backgrounds in sales our programmes work to proven formulas.
Delegates will learn how to maximise results through planned and targeted activity with an emphasis on quality. Each sales course is packed with its own range of bespoke business tools that can be used in your own working environment.
Leadership & Management
Our highly rated Supervisory Skills for Team Leaders programme provides specialist training for Team Leaders and Supervisors. Our Leadership Skills for Managers programme is the next natural step and caters for the more experienced manager or those looking to further develop their skills.
We also coach senior executives through our Strategic Leadership Skills workshop and provide commercial training for managers who need to have a much greater understanding of how to manage business finances to their best effect.
Customer Care
Customer service can have a significant impact on your business and our Achieving Customer Care Excellence programme is designed to take care of the differing needs of each of your customers and in doing so help you stand out from the competition.
You will learn techniques to not just meet but exceed customer expectations and ensure customers return time and time again. We also explore techniques for successful upselling and cross selling and look at ways to turn complaints into orders.
Personal Development
With expectations on every individual in the workplace constantly growing personal development plays a crucial role in your success. All our personal development programmes are designed to make you more effective.
Our aim is to put you in control of your own behaviours and emotions and equip you with the skills to succeed. Personal development programmes operate across all disciplines and at all levels because they are all about your individual needs. From the least to the most experienced our aim is to help you reach your full potential.
Venues
Venues are selected for ease of travel and the quality of the facilities and service. Both our venues are within walking distance of Kings Cross and Euston mainline stations.
Coffee on arrival and mid-morning plus lunch with vegetarian options and afternoon tea are included as part of the package. Step by step directions from all mainline London railway stations plus details of parking and nearby hotels are included in your personal joining instructions.
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Online Training
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Key Facts
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Why Us?
Meet Ron Mundy, The First Touch founder and still a regular contributor.
