Customer Care
Customer service can have a significant impact on your business and our Achieving Customer Care Excellence programme is designed to take care of the differing needs of each of your customers and in doing so help you stand out from the competition.
You will learn techniques to not just meet but exceed customer expectations and ensure customers return time and time again. We also explore techniques for successful upselling and cross selling and look at ways to turn complaints into orders.
Learn how to develop business through outstanding customer service skills. For telephone, face to face and field-based personnel.
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Online Training
All courses and programmes come with an online option
Key Facts
Keep in Touch
Free monthly tips, techniques, downloads and details of upcoming programmes
Why Us?
Meet Ron Mundy, The First Touch founder and still a regular contributor.
