Growing your business
Is it right for you?
The pressure on finding new business is relentless and outbound calling is now a significant part of the sales plan. As voicemail is adopted by so many organisations it becomes increasingly difficult to get through to the decision maker. This practical telesales training course will help you overcome these obstacles and provide you with all the essential telesales techniques and strategies for successful telephone selling, lead generation and appointment setting.
You will learn our seven touch approach to successful selling and we provide you with an array of tips, techniques and usable business tools to ensure your continued success. Our telesales training course is suitable for all those involved in telephone sales, lead generation and appointment setting from those new to the role through to the more experienced who need to refresh or upskill for continued success.
Why Us?
All our course leaders are subject specialists and we provide unlimited post programme support
99% of delegates rate our telesales course as good or higher
88% of delegates enjoy our telesales course more than they expected
81% of delegates learned more than they expected on our telesales course
Scroll to the foot of the page to see what our delegates say or see why us? for more reasons to work with us
Who will benefit?
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What you will learn
You will learn the importance of planning, proper research and how to prepare for every call to maximise your results. We work with you to improve your telephone manner and voice tone and share tips and techniques for working with the gatekeepers. We show you how to intoduce the call and develop your questioning and listening skills to really understand the needs of each customer or prospect. We demonstrate how to see things from the customers viewpoint and show you how to adapt your approach to bring greater success.
You will also learn how to deal with common objections such as "I haven't got the time", We have no budget", "Im not interested" and we develop your closing techniques to improve your success rate. Our telephone training programme will quip you with all the skills needed for successful telesales and you will leave with increased confidence, less fear of rejection and a plan to ensure your future sucess
What’s included
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Your Course Leaders
Venues
The Double Tree, Islington
The Double Tree, West End
Euston House, Euston
Online, Virtual Classroom
On Client Site
Workshop Hours
9:30 am to 4:30 pm with suitable breaks for morning coffee, lunch and afternoon tea.
Course Fee
£395 plus VAT per delegate
3 for 2 booking offer
Click here to download PDF full course details
Delegate Ratings
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Delegate Feedback
I really enjoyed the training session, made me rethink my strategy, I would definitely recommend First Touch!
Simon Dhesi, Corporate Rewards
Once again Nigel provided a top quality, motivational sales training session full of techniques and insights into the world of selling.
Thomas Ellis, Self-Employed
I found this course extremely useful. I will definitely use the information and tips as soon as I get back to work tomorrow! Many light bulb moments to think about… and act on!
Peter Robinson, Savior Beds
Informative and thought provoking.
Jack Barker, Garnell Communications
Lots of important information to think about and use in the future.
Stephen Hanson, WillPower Estate Protection
Good fun! Some very good techniques I can use and apply.
Tom Chapman, Optima Site Solutions
Enjoyed the training, it did not feel like training which made it more enjoyable.
Runpreet Kalsi, DNS Accountants Franchise
Very enjoyable workshop and great templates for calling introductions, open questions and how to handle objections. Highly recommend!
Kylie Dunseith, Impress Print Services
Very easy going, easy to understand, food for thought. Definitely got something out of the course.
George Costa, Darcy Products Ltd
Learnt a lot, thanks.
Adam Hope, Andersons Transport
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