Growing your business

Is it right for you?

The pressure on finding new business is relentless and outbound calling is now a significant part of the sales plan. As voicemail is adopted by so many organisations it becomes increasingly difficult to get through to the decision maker. This practical telesales training course will help you overcome these obstacles and provide you with all the essential telesales techniques and strategies for successful telephone selling, lead generation and appointment setting.

You will learn our seven touch approach to successful selling and we provide you with an array of tips, techniques and usable business tools to ensure your continued success. Our telesales training course is suitable for all those involved in telephone sales, lead generation and appointment setting from those new to the role through to the more experienced who need to refresh or upskill for continued success.

 

Why Us?

All our course leaders are subject specialists and we provide unlimited post programme support

99% of delegates rate our telesales course as good or higher

88% of delegates enjoy our telesales course more than they expected

81% of delegates learned more than they expected on our telesales course

Scroll to the foot of the page to see what our delegates say or see why us? for more reasons to work with us

 

Who will benefit?

  • Telesales Executives
  • Telemarketing Executives
  • Outbound Callers
  • Appointment Setters
  • Incoming Call Handlers
  • Business Development Managers
  • New Business Executives
  • Account Managers
  • New Sales People


What you will learn

You will learn the importance of planning, proper research and how to prepare for every call to maximise your results.  We work with you to improve your telephone manner and voice tone and share tips and techniques for working with the gatekeepers.  We show you how to intoduce the call and develop your questioning and listening skills to really understand the needs of each customer or prospect.  We demonstrate how to see things from the customers viewpoint and show you how to adapt your approach to bring greater success.

You will also learn how to deal with common objections such as "I haven't got the time", We have no budget", "Im not interested" and we develop your closing techniques to improve your success rate.  Our telephone training programme will quip you with all the skills needed for successful telesales and you will leave with increased confidence, less fear of rejection and a plan to ensure your future sucess  

 

What’s included

  • Course workbook
  • Hand outs
  • Certificate of Attendance
  • Tea and coffee on arrival
  • Refreshments throughout the day
  • Lunch
  • Post programme support from your Course Leader

 

Your Course Leaders

Nigel Randall
Ron Mundy

 

Venues

The Double Tree, Islington
The Double Tree, West End
Euston House, Euston
Online, Virtual Classroom
On Client Site

 

Workshop Hours

9:30 am to 4:30 pm with suitable breaks for morning coffee, lunch and afternoon tea.

 

Course Fee

£395 plus VAT per delegate

3 for 2 booking offer

 

Click here to download PDF full course details

 

Book This Course Now

 

Delegate Ratings

The course leaders knowledge

Very good

83%

Good

17%

Average

0%

Disappointing

0%

 

The workshop overall

Very good

79%

Good

21%

Average

0%

Disappointing

0%

 

Your learning

More than expected

87%

About what I expected

13%

Less than expected

0%

Considerably less
than expected

0%

 

Your enjoyment of the workshop

More than expected

92%

About what I expected

8%

Less than expected

0%

Considerably less
than expected

0%

Delegate Feedback

Very engaging with the numerous activities.
Louis Chen, Impress Print Services

Nigel is a brilliant trainer. This is my second workshop with him and have applied learnings to my role. Highly recommend attending First Touch workshops.
Riaz Hussain, Orchid Field Marketing

Really intuitive session, hands on and plenty of involvement. Nice comfortable environment.
James Pither, ArtiCAD Ltd

Very relaxing and great atmosphere. Learnt more than I thought I would.
Paul Skegg, Forge Farm Meats Ltd

Informative and thought provoking.
Jack Barker, Garnell Communications

Little bit rushed in some places but overall very good for the level it's pitched at.
Robert Sheldon, Langley-Smith & Co Ltd

Very good material, Nigel is fantastic and really understands how to teach others.
Marcel Monheit, 2Simple Software

Top man, very useful, thanks Nigel.
Matt Aitken, Receptional

The course was presented very clearly and concisely and all of the subject matter was relevant to sales roles that use a telephone, and in person too!
Matt Crighton, Ion Science Ltd

Very fun, professional and given me lots to think about!
Natasja Douglas-Smith, Webappz Ltd

We have over 230 pieces of feedback, click below to view more.

View All Feedback

This website uses cookies to help us improve your experience.
By using our website you accept our Privacy Policy and use of cookies.

Learn from your desk or home on dates that suit you

online training