Achieving Customer Care Excellence

Learn how to develop business through outstanding customer service skills. For telephone, face to face and field based staff.

Don't forget to take advantage of our 3 for 2 booking offer

If you have questions regarding booking, availability or wish to book more than three places, please contact us.

You can also book by e-mail or by phone on 01462 700 432

Material sent direct to you before your online course

Our programme directors are all subject specialists with working backgrounds

Free monthly tips, techniques, downloads and details of upcoming programmes

Meet Ron Mundy, The First Touch founder and still a regular contributor.

Schedule and Booking